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Mastering Verbal De-Escalation

Anger and conflict continue to increase across our society. For many, physical violence is becoming an ever more acceptable answer to problems, even in the workplace. Unfortunately, HR finds themselves on the cusp of this issue, yet with little training with which to navigate it.

Until now.

A part of our GET…LIVE: De-Escalation Master Class, Verbal Jutsu gives you the skills you need to de-escalate most any situation and keep it from getting out of hand. This methodology comes from fields as diverse as psychology, crisis management, mental health, law enforcement, and more, to create the most effective program of its type.

This is information that has saved both lives and careers in the past.  

Learning Objectives:

1. Learn where most people make their biggest mistake and how to avoid it.

2. Determine how to focus on the only two things you actually control.

3. Discover what to say instead of “Calm down,” that actually works.

Who should attend: Designed for anyone who sometimes deals with angry people. The skills learned are applicable to work and to life.

Tim D. Keck is a best-selling author, a top-rated speaker, and a court-certified expert on threat management. He has taught thousands of people how to stay safe even under the most difficult of circumstances.

Formerly, Tim was a career police officer and SWAT leader who rose through the ranks to Chief of Police. He has testified before a Congressional committee, provided VIP protection to celebrities, and spearheaded a multi-national undercover investigation.

Tim has been quoted in publications from Newsweek to The New York Times and has made several appearances on national television.

As a speaker, Tim's presentations are full of both wit and wisdom. He uses improvisational humor and true stories to illustrate learnings that can be put to use immediately.

In his previous career, Chief Keck’s work was recognized by several federal agencies including the Drug Enforcement Agency and Department of Homeland Security. The Department of Justice wrote “The FBI and the American people have been the beneficiaries of your professionalism and dedication to duty…” about his career-long efforts.

Tim has assisted people and organizations from L.A. to London and from Calgary to the Caymans. Clients include Patagonia, PepsiCo, Kimberly-Clark, Walmart Stores, Tyson Foods, Marriott, J.B. Hunt, OppenheimerFund, Total Energies, and many more.

Tim lives in the hills of NW Arkansas with his sassy bride, two dogs, and a plethora of farm animals.