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Company: 1st Employment

Location: Fayetteville, AR

Job Summary

The Staffing Specialist is responsible for providing quality and efficient service to customers and employees by the daily management of temporary employees including interviewing, hiring, motivating, recognizing, training, problem solving, coaching, counseling and termination. In addition, is equally responsible for the development and maintenance of customer relationships.


Detailed Job Description

Essential Duties and Responsibilities

  • Comply with 1st Employment's policies, procedures, processes and work instructions
  • Maintain positive attitude and demonstrate professionalism
  • Develop and maintain long-lasting positive and professional relationships with customers in need of staffing services, applicants seeking employment, temporary employees, peers and 1st Employment’s leadership team
  • Serve as liaison between temporary employees and customers 
  • Strategize to recruit candidates through 1st Employment website, social media, universities/colleges and job fairs by posting jobs in multiple platforms and searching and screening resumes based on job specifications
  • Conduct skills-based and behavioral interviews based on minimum requirements of the job
  • Administer skills assessments according to core competencies of the jobs
  • Extend conditional job offer to qualified candidates in compliance with 1st Employment policies and guide candidate through the accurate completion of all new hire paperwork according to company, state and federal regulations
  • Verify employment eligibility of all new hires, through the proper completion of the Form I-9 and E-Verify, track expiring Form I-9 documents and properly close all E-Verify cases according to the law 
  • Conduct new hire orientations and customer specific orientations and assist in its design when necessary
  • Conduct reference checks, drug screens and criminal background checks in compliance with the Fair Credit Report Act (FCRA) regulations and customer specifications and terminate employees when necessary
  • Select qualified employees according to job requirements and extend job offers and/or coordinate interviews with customers, if required by their Hiring Manager, and extend and negotiate job offers
  • Avoid legal challenges by complying with all employment laws and Federal and State regulations, including but not limited to Equal Employment Opportunity (EEO),  Affirmative Action (AA) guidelines and Americans with Disabilities Act (ADA)
  • Communicate with customers, by phone and in person, in accepting job orders, skill marketing, activity follow-up, customer service and complaint resolution
  • Represent 1st Employment in meetings with new and existing customers, as well as networking events, to help increase sales and cultivate business relations
  • Provide daily management, direction and communication to temporary employees on assignment so that customer needs are met on a timely and efficient manner
  • Coach and counsel of temporary employees through progressive discipline to improve performance, correct behaviors, and communicate expectations
  • Terminate temporary employees when no improvement is achieved after taking employee through progressive discipline 
  • Document activity in computer database and maintain logs, files, time clock and staffing information system up to date
  • Maintain all temporary employee personnel and confidential files complete, up-to-date and in compliance with the law
  • Enter new customers into staffing software and negotiate rates and provide all initial contractual paperwork based on Branch Manager and Corporate recommendations  
  • Maintain all customer files current, complete and updated
  • Complete daily, weekly, monthly and quarterly 1st Employment and customer reports in an accurate and timely manner
  • Gather all work related incident/accident information involving temporary employees, complete Worker’s Compensation first reports, investigate injury and partner with customer to determine best corrective actions to prevent future incidents, go with injured employees to initial and follow up appointments with medical providers and submit claims to Claims Administrator
  • Conduct safety walk-thru customers sites and complete initial and quarterly Risk Assessments to identify hazards and reduce potential liability through prevention of injuries 
  • Assist in reducing unemployment costs by gathering information to respond to unemployment claims and serving as  first-hand witness in appeals when necessary
  • Gather temporary employee’s timesheets, review its accuracy according to the law, and seek approval from customers when necessary
  • Place orders for supplies with vendors and assist with the organization and cleaning of the office
  • Provide recommendations about company processes including but not limited to recruiting, application, on-boarding, interview, placement, retention and termination processes  

 


About the Company

Mission
Provide 1st Class Employment solutions to customers, job seekers and employees in Northwest Arkansas with honesty, integrity and excellent customer service.

Values
Honesty – Acting responsible and treating everyone fairly, respectful and with compassion and integrity

Customer Service – Understanding the needs of each customer and employee and providing them solutions that exceeds their expectations

Pride – Knowing that the 1st Employment team provides each customer and employee with the best service available

Commitment – Doing our best for our company; willing to make personal sacrifices

Team Work – Working together as a well-integrated group

Leadership – Sharing leadership roles, encouraging development, and inclusive decision making


Qualifications/Requirements

  • Problem Solving— identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
  • Interpersonal Skills— maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things
  • Oral Communication— speaks clearly, effectively and persuasively, in person or over the phone, in positive or negative situations
  • Written Communication— effectively communicate by written correspondence and emails, edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
  • Computer Skills — effectively and accurately enters data and proficiently uses a variety of computer software applications, especially Microsoft Word, Excel and Outlook software
  • Planning/Organizing— prioritizes and plans work activities, uses time efficiently and develops realistic action plans
  • Quality Control— demonstrates accuracy and thoroughness and monitors own work to ensure quality
  • Adaptability— adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events and perform other duties as assigned and required
  • Dependability— is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
  • Safety and Security— actively assesses risks, promotes and personally observe safety and security procedures, and use equipment and materials properly
  • Physical requirements— capable of sitting for long periods of time, move about the office, retrieve files, greet and escorts applicants and employees in the office, drive to customer's facilities and interact with customer and temporary employees at customer's facility

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