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Company: Northwest Arkansas Children's Shelter

Location: Bentonville, AR

Job Summary

The Northwest Arkansas Children’s Shelter seeks a passionate, hands-on, results-driven professional to serve in the position of Office Manager. Reporting directly to the Senior Director of Finance and Administration, the Office Manager will be directly responsible for the overall administration, coordination, compliance and implementation of the human resource and payroll functions of the organization.

Detailed Job Description

Key Human Resource Responsibilities:

Manage recruitment and hiring processes for the organization:

Maintain external/internal open job openings
Screen applicants
Collaborate with all hiring managers
Develop and manage on-boarding process for all new hires
Conduct reference, credential and criminal background check for all employees and required backgrounds checks for volunteers.
Comply with all applicable Federal, state and local human resource laws and regulations.
Report all new hires to the State of Arkansas and maintain all active and inactive personnel files per state licensing standards.
Ensure compliance with Arkansas Department of Human Services requirements with respect to human resource issues.
Maintain and annually review and the organization’s policies, procedures and practices on personnel matters.
Maintains the Employee Resource Handbook and coordinate quarterly revisions, or as needed.  Communicates changes to employees and ensures proper compliance is followed.
Work closely with the Social Services Director to ensure all personnel are completing continuing education requirements.
Implement, manage and maintain a new performance management process.
Maintain and distribute the staff roster.
Manage agenda for monthly staff meetings and monitor and distribute employee service recognition awards.
Serves on the organization’s Safety Committee with responsibilities involving inspections and compliance issues.
Serve as the staff liaison for the HR Committee and support the Executive Director at Board of Directors meetings.
Manage the reception coordinator(s) and reception area.

Key Payroll and Benefit Administration Responsibilities:

Process and complete employee payroll, as well as PTO maintenance.
Manage, monitor and maintain the Time and Attendance module of ADP.
Assist with transactional aspects of accounting record-keeping.
Manage contract billing and provide support for financial functions of daily duties when needed.
Serve as liaison between NWACS and health, dental, vision, life and supplemental insurance companies; third party administrators for EAP, retirement, COBRA and FSA companies.
Coordinate and distribute insurance/benefit paperwork to qualifying employees via the agent broker of record.
Conduct employee training on applicable procedures and benefits.
Review and renew liability and workers’ compensation insurance policies on an annual basis and maintain/file workers’ compensation claims.
Keep up to date on employee benefits administration.
Other duties as assigned.

About the Company

Since 1993, the Northwest Arkansas Children’s Shelter (NWACS) has cared for more than 8,500 children in crisis from throughout the state of Arkansas. As the largest emergency children’s shelter in the state, NWACS annually serves more than 500 children who have been abused, abandoned or neglected. Our 48-bed, state-of-the-art complex offers an array of trauma-informed services including onsite counseling and therapy, medical services, and a school. The combination of these features create a stable, secure and loving environment where children who have experienced abuse, abandonment or neglect can begin to heal.
Compassion: Recognize and meet the needs of children with respect, sensitivity and unconditional love
Excellence: Set the standard for high-quality service to children by performing above the expected
Integrity: Strive with our words and actions to be worthy of the trust placed in us


Education, Training and Experience:  

High school diploma or equivalent required, college degree preferred. Bachelor’s degree in human resources management preferred.
Minimum of five years of professional office management experience with a clear track record of meeting deadlines and achieving goals.
Demonstrated experience managing human resource function and payroll processes.
Basic accounting transaction skills.

Knowledge, Abilities and Skills:  

High-energy, self-starter with a passion for NWACS’s s mission is essential.
Exemplify NWACS’s values and uphold high professional and ethical standards.
Strong organizational and time management skills with exceptional attention to detail; ability to work in a high-paced environment and manage multiple projects and deadlines.
Exceptional oral and written communication skills.
Establish effective professional relationships with peers, support staff, volunteers, supervisors, and other professionals.
Flexible and adaptive style; a leader who can positively impact both strategic and tactical human resource initiatives.
Proficient in accounting software packages and Microsoft Office, experience with Abila/Sage MIP and ADP a plus.

Working Conditions and Environment/Physical Demands

The demands described are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Tasks may involve walking, standing, climbing, bending, kneeling, crouching, and lifting for long periods of time.
Ability to lift up to 50 pounds.
Must pass all criminal history and child maltreatment background checks.
Must submit to pre-employment drug screen as well as random drug screens when directed.
Valid driver's license, proof of personal automobile insurance, and acceptable driving record required to drive shelter vehicle for shelter business.
Must maintain confidentiality and privacy regarding all Children’s Shelter residents' information in accordance with NWACS policy and all applicable Federal and state laws/regulations.
Attend and participate in mandatory trainings, staff meetings, and all other events, as required.
Set, maintain and communicate appropriate personal and professional boundaries.
Complete all required documentation in a timely manner per NWACS procedures.

This position description is intended to describe the general nature and level of the work to be performed.  This is not an exhaustive list of all duties and responsibilities associated with it.  Northwest Arkansas Children's Shelter reserves the right to amend and change responsibilities to meet organizational needs.



Northwest Arkansas Children's Shelter is an Equal Opportunity Employer and all qualified candidates are encouraged to apply. NWACS offers excellent benefits and a competitive salary based on experience. For consideration, qualified candidates may submit a detailed resume and cover letter to

Additional Information

This position requires Human Resources Generalist experience and must have current working knowledge of payroll and payroll laws. Transitioned to ADP recently and knowledge of the system will be critical.