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Company: Arvest Bank

Location: Lowell, AR

Job Summary

SUMMARY: Under the direct supervision of the Leave Administration Supervisor or guidance of the Leave Administrator 2, the incumbent will relay information to associates affecting leave for decisions that require policy or regulatory interpretation. The Leave Administrator 1 administers leaves of absence in compliance with all federal and state laws. The incumbent administers and communicates leave policies including FMLA notification, certification and tracking. Provide general customer service support to associates and management regarding all aspects of leave administration.

Detailed Job Description

Position is Monday through Friday 8:00 am to 5:00 pm with the ability to work additional hours as needed.  

Previous experience with WFM/Timekeeping or Lawson/HRIS is preferred.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Administers, facilitates, and communicates disability plans and basic leave of absence requests, including checking for leave and benefit eligibility.
Collects, reviews, and maintains medical certifications and protects health information as required under HIPAA, as well as determining certification extensions and FMLA approval or denial for basic leaves where designations can be clearly made within the parameters of the FMLA regulations and leave policies and procedures.
Provides general assistance to associates, management and Local HR regarding basic leave of absence topics falling within the parameters of leave policies, procedures, and regulations.
Provides customer service to associates on leave by proactively addressing associate concerns by anticipating the needs of those on leave, answering questions timely and accurately regarding leave entitlement, disability plans - such as short term disability, PTO usage, and general benefits.
Provides timely notices and coordination with Local HR and leave associates regarding an associate's return to work or leave exhaustion, with exhaustion due to intermittent leave or previous leaves taken by the associate reviewed first by the Leave Admin Supervisor or Leave Administrator 2.
Collects and reviews FMLA time reported by associates to ensure it is consistent with the medical certification, and reports time accurately and timely to the Payroll Coordinators.
Calculates and tracks leave usage and exhaustion for associates on FMLA or MLOA, as well as track short-term disability benefit periods and facilitating long-term disability claim packets for eligible associates.
Provides timely and accurate communication to Local HR, Payroll Coordinators, and Employee Benefits department regarding any circumstances or changes in an associate's leave that impacts leave time or benefits.
Ensures leave files are maintained in a manner complying with the FMLA's recordkeeping requirements.
Stays current with state and federal regulations relating to leaves as well as changes to Arvest policies and insurance carrier(s).
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

About the Company


The story of Arvest is one of commitment started by our founders, an intense dedication to focusing on the customer above all else. This philosophy has remained the same during our growth from a small bank to a network of community banks able to provide a complete range of financial services.

Staying true to these principles has been the common thread throughout our history. We will always be active and involved members of the communities we serve and we will work to put the needs of our customers first as we continue to fulfill our mission – “People helping people find financial solutions for life.”



Associate degree required, preferably in business field, or equivalent related work experience required.
1 year of leave administration experience required.
Previous payroll/timekeeping experience required.
Knowledge of Kronos and/or Lawson preferred.
Previous Human Resources experience preferred.
FMLA/ADA certification preferred.


As an employer, our #1 focus is our associates. We offer competitive compensation, comprehensive benefits and an engaging work environment driven by the desire to serve our customers and communities.

Additional Information

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.