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February NOARK Membership Meeting

Managing Through Change

Categories: Membership Meeting

NOARK is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP℠ or SHRM-SCP℠. This program is valid for 1.00 PDCs for the SHRM-CP℠ or SHRM-SCP℠. For more information about certification or recertification, please visit shrmcertification.org.

This event is approved for HRCI credits

NOARK is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 1.0 HR (Business) credit towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification. Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI website at www.hrci.org.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Managing Through Change - 4 Steps To Guide You Through Turbulence

Change is good right? Change is good, but it s definitely not easy.

When you transform the way you do business, there is a rollercoaster of emotions and reactions and not that many smiley face emojis. Even when the change is needed, the transition can be difficult, frustrating and even immobilizing if it isn't handled properly. As a leader, how do you manage the stages of change and share a clear vision of hope and certainty? How do you lead your team forward confidently and assertively and keep morale high along the way? In this dynamic, information-packed session loaded with real-life examples, we give you the tools you need to lead change successfully.

Arm yourselves with coaching tips and insights on how to impact the four stages of change and move your team along the continuum: past shock and denial and on to exploration and commitment.

SPEAKER: Jennifer Lee

Jennifer Lee is an experienced keynote speaker, engaging educator, and talented facilitator. Jennifer has over 15 years of learning and development experience with a robust background in luxury hospitality, human resources, and training. As the former Learning and Development Director at the AAA Five Diamond-rated Waldorf Astoria Chicago and the former Learning Manager at
The Four Seasons Hotel in Chicago, Jennifer brings a rich perspective in leadership, management, service, hospitality and presentation skills training. 

Jennifer works with both local and global companies including Abbott, Lurie Children's Hospital, Subaru, Discover, Omnicom Group, and the Chicago Fire. She was recognized by The New York Times for the training she developed to foster "intuitive service" in organizations and by Forbes for her expertise on executive presence. Jennifer was rated the #2 speaker at the Society for Human Resource Management Annual Conference, and was recently a keynote speaker at the SHRM Volunteer Leaders Summit. When she is not presenting, Jennifer can be found checking off her bucket list, which still includes attending the Oscars at least once in her lifetime.

Workplace Application:

Change is not easy. When you transform the way you do business, there is a rollercoaster of emotions and reactions and not that many smiley face emojis. Even when the change is needed, the transition can be difficult, frustrating and even immobilizing if it isn't handled properly. As a leader, how do you manage the stages of change and share a clear vision of hope and certainty? How do you lead your team forward confidently and assertively and keep morale high along the way? In this dynamic, information-packed keynote loaded with real-life examples, we give you the tools you need to lead change successfully. Arm yourselves with coaching tips and insights on how to impact the four stages of change and move both your volunteers and your employees along the continuum: past shock and denial and on to exploration and commitment.

Learning Objectives:
  1. Recognize the stages of change and manage the situation purposefully.
  2. Learn how to encourage and provide constant and open communication to build trust.
  3. Understand how to best lead during the different waves of change.
  4. Identify tools to overcome resistance and manage difficult situations effectively and directly.
  5. Learn best practices to communicate with power and poise to instill hope and confidence and champion a "we're in this together" attitude.

Northwest Arkansas Board of Realtors
314 N Goad Springs Road
Lowell, AR 72745

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