Company: NorthWest Arkansas Community College

Location: 1 College Drive, Bentonville AR 72712

Job Summary

The Director Benefits and Retirement Administration is responsible for managing the performance of the College’s self funded medical plan, fully funded group benefits programs and serving as a liaison and key contact between the between the Plan Sponsor (NWACC) and the Plan Administrator (TIAA 403 (b)) In this role, the director analyzes benefit plan(s) performance, assesses risk, ensures state and federal compliance, and develops and implements benefit solutions.
This position manages and directs the Third-Party Administrator (TPA), Pharmacy Benefits Manger (PBM), Pharmacy Overlay Program, Stop Loss Carrier and broker management for the NWACC self-funded medical program and fully funded group benefits programs (dental, vision, short-term, long-term disability, life insurance, flexible spending plan).
This position also serves as the College’s relationship coordinator between the Plan Sponsor (NWACC) and the Plan Administrator (TIAA 403 (b))

Detailed Job Description

Benefits Administration

  • Advises, consults, develops and executes short-term and long-range health care plans and initiatives and program offerings based on health care industry trends, College’s goals, and potential risk assessment. 
  • Evaluates and analyzes the results of programs and services regularly and systematically; reports these results to the Vice President Finance and Administration and the College Cabinet including potential risk(s) loss and claims control, budgets, profits and loss, special projects, etc.
  • Reviews and analyzes the benefits market to determine employee needs, trends, regulations and practices, and develops competitive programs and services to meet College’s goals.
  • Establishes and maintains long-term networking relationships and centers of influence through active involvement and participation in business, social, community and political arenas, boards or activities.
  • Prepares and monitors department budget.
  • Plans and directs the implementation and administration of benefits programs designed to ensure employees against loss of income due to illness, injury or retirement.
  • Directs preparation and distribution of written and verbal information to inform employees of benefits programs such Open Enrollment Guides, New Hire Benefit Guides, posters, flyers, etc. in support of employee education across all benefits plans.
  • Plans the modification of existing benefits programs.
  • Directs support functions in providing customer service, information records, claims, etc.
  • Assures compliance with provisions of all State and Federal laws. 
  • Prepares or oversees the preparation of reports and applications required by State and Federal agencies, including but not limited to, the Bureau of Legislative Audit, Arkansas Insurance Commission, Internal Revenue Service, Department of Labor and other regulatory agencies.
  • Performs any other related duties as required or assigned.

Retirement Plan Administration

  • Acquires and distributes relevant information and documentation to plan participants.
  • Serves as a liaison between participants and the plan administrator, handling or facilitating requests for loans, retirement counseling and questions, contribution adjustments, refunds, and other administrative changes.
  • Coordinates with actuaries, plan administrators, and other professionals to provide verified and compiled data for administration of benefits.
  • Coordinates information between retirement plan providers account representatives, (TIAA) the College (plan sponsor), investment advisors and the College’s Retirement Advisory Committee. 
  • Assists with open enrollment for retiree insurance benefits.
  • Ensures retirement plans are administered in accordance with State and Federal laws, ERISA guidelines and regulations.
  • Maintains knowledge of legal and regulatory changes, trends, and other developments affecting retirement benefits.

About the Company

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and the surrounding areas. As the largest community college in Arkansas, it offers a full range of associate degrees, certificates and workforce training that can lead to careers in business, computer science, art, communications, culinary, nursing, construction and more.


Education and Experience:

  • Bachelor's degree in human resources or related field.
  • Five years of related experience in an HR leadership role.
  • SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) credential.
  • CEBS certification.
  • Higher education experience is preferred.