Calendar of Events

Managing Conflict Up, Down & Sideways in a Multi-Generational Workplace

July 17 | 5:30 am-9:15 pm   

Related Site: secure.sceao.uark.edu/EventCalendar/default.aspx

Sam M. Walton College of Business (Show Map)

220 McIlroy Avenue
Fayetteville, AR

In 2007, the Society for Human Resource Management (SHRM) reported that nearly 60 percent of HR managers at large companies observed conflict flowing from generational differences. A 2011 SHRM poll reports that 75 percent of HR managers recognize generational diversity as a cause for workplace conflict. Why aren’t we getting better at this?

This session will ask participants to examine their thoughts on the conflicts they face in their organizations and determine how many of these conflicts can be attributed to generational differences and the biases we hold toward and against each generation. Generational theories will be presented as a way of identifying causes of generational behavior, and finally, tips and solutions on leading each generation will be presented in the hope of introducing participants to ways to eliminate generationally–based workplace conflict.

Learning Objectives:

• Determine how many conflicts in the workplace are attributable to generationally-based conflict;
• identify the causes of unique generational behaviors using generational theory;
• employ tips and solutions to mitigate generationally-based conflict.

Instructor Judith Tavano, SPHR

Judith has been studying generational diversity for the better part of a decade and is the coordinator of professional development programs for the University of Arkansas Global Campus.

This program has been approved for 3.5 general recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

You may register online or contact for more information.

** Students, faculty and members of the U of A Alumni Association receive discounts of 15% for students and faculty with a 10% discount for U of A Alumni members.